##plugins.themes.academic_pro.article.sidebar##

Submitted
May 17, 2023
Published
Dec 12, 2023
Download
PDF
Statistic
Read Counter : 169 Download : 134

Downloads

Download data is not yet available.

Main Article Content

Abstract

Introduction: The quality of healthcare services is a crucial factor in the success of a hospital. Healthcare services are considered high-quality when they generate satisfaction for the patients served. This research aims to identify factors related to patient satisfaction with laboratory services. Methods: The research used a quantitative approach with a correlational research design and a cross-sectional approach. The sampling technique used in this study is purposive sampling. The sample size used in this research is 98 patients. The instrument used in this study is a patient satisfaction questionnaire consisting of 25 items. The questionnaire has been validated and has good reliability, with validity test values ranging from 0.477 to 0.980 and a reliability value of 0.913. Data processing in this research uses Chi-square and Rank Spearman tests. Results: The results of the study indicate that there is no relationship between age (p=0.100), gender (p=0.133), education (p=0.594), marital status (p=0.151), and occupation (p=0.155) with patient satisfaction. Conclusion: It can be concluded that age, gender, education, marital status, and occupation do not have a significant relationship with patient satisfaction with the services provided.

Article Details

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite
Wangi, N. P. A. C., Prihatiningsih, D., Nopita Wati, N. M., Cahyani, A. A. A. E., & Yanti, N. L. G. P. (2023). Determinants Factors Related to Patient Satisfaction with Laboratory Services at Permata Hati General Hospital. Basic and Applied Nursing Research Journal, 4(2), 77-84. https://doi.org/10.11594/banrj.04.02.03

References

1. D. Y. Lestari, W. Hasanah, and P. Kore-spondensi, “Pengaruh Pelayanan terhadap Tingkat Kepuasan Pasien Rawat Jalan La-boratorium Rumah Sakit Universitas Mu-hammadiyah Malang,” Medica Arteriana (Med-Art), vol. 1, no. 2, pp. 78–84, Dec. 2019.
2. V. Sesrianty, R. Machmud, and F. Yeni, “Analisa Kepuasan Pasien Terhadap Mutu Pelayanan Keperawatan,” Jurnal Kesehatan Perintis (Perintis’s Health Jour-nal), vol. 6, no. 2, pp. 116–126, 2019.
3. I. G. Juanamasta, Kusnanto, and S. R. Yuwono, “Improving Nurse Productivity Through Professionalism Self-Concept,” in Proceedings of the 9th International Nurs-ing Conference, SCITEPRESS - Science and Technology Publications, 2018, pp. 116–120. doi: 10.5220/0008321401160120.
4. T. Teguh Santoso, Z. Fikri, Y. Anggit Jiwan-toro Jurusan Analis Kesehatan, and P. Ke-menkes Mataram, “Analisis Mutu Pela-yanan Terhadap Tingkat Kepuasan Pasien di Laboratorium Rumah Sakit Umum Dae-rah Kota Mataram,” Jurnal Analis Medika Biosains (JAMBS), vol. 8, no. 1, pp. 13–16, 2021.
5. S. K. W. Hastuti, A. A. Mudayana, A. P. Nurdhila, and D. Hadiyatma, “Hubungan Mutu Pelayanan dengan Kepuasan Pasien Peserta BPJS di Rumah Sakit Umum Dae-rah Yogyakarta,” Jurnal Fakultas Kesehatan Masyarakat, vol. 11, no. 2, pp. 161–168, Sep. 2017.
6. Nurhalina, A. Dadang, and R. Gustinawati, “Tingkat Kepuasan Konsumen di Balai La-boratorium Kesehatan Provinsi Kaliman-tan Tengah Tahun 2015,” Jurnal Surya Medika, vol. 2, no. 2, pp. 63–73, 2017.
7. W. P. Lestari, Sunarto, and T. Kuntari, “An-alisa Faktor Penentu Tingkat Kepuasan Pasien di Rumah Sakit PKU Muhammadi-yah Bantul,” JKKI - Jurnal Kedokteran dan Kesehatan Indonesia, vol. 1, no. 1, pp. 21–37, Nov. 2016.
8. Y. Triwardani, “Faktor - Faktor yang Berhubungan dengan Kepuasan Pasien BPJS pada Pelayanan di Puskesmas Pamu-lang,” Universitas Islam Negeri Syarif Hi-dayahtullah Jakarta, Jakarta, 2017.
9. S. Wahyuni, “Tingkat Kepuasan Pasien Terhadap Pelayanan Laboratorium di Puskesmas Pariaman pada Tahun 2020,” Skripsi, Sekolah Tinggi Ilmu Kesehatan Perintis Padang, Padang, 2020.
10. I. Faridah, Y. Afiyanti, and H. Basri, “Faktor - Faktor yang Mempengaruhi Kualitas Pe-layanan terhadap Kepuasan Pasien di Puskesmas Periuk Jawa Tahun 2020,” Jurnal Kesehatan, vol. 9, no. 2, pp. 82–95, 2020, doi: 10.37048/kesehatan.v9i2.280.
11. Kartini, N. Ismiyati, and Trilestari, “Hub-ungan Karakteristik Pelanggan dengan Tingkat Kepuasan terhadap Pelayanan Swamedikasi di Apotek Asia Baru Magetan Bulan Mei Tahun 2021,” Jurnal Ilmu Kesehatan Bhakti Setya Medika, vol. 7, no. 1, pp. 43–49, Apr. 2022.
12. A. Nuryanto, “Pengaruh Sosiodemografi dan Pelayanan terhadap Kepuasan Pasien di Instalasi Bedah Sentral Rumah Sakit Umum Daerah dr. Moewardi,” Tesis, Uni-versitas Muhammadiyah, Surakarta, 2022.
13. A. L. Anfal, “Pengaruh Kualitas Pelayanan dan Citra Rumah Sakit terhadap Tingkat Kepuasan Pasien Rawat Inap di Rumah Sakit Umum Sundari Medcan Tahun 2018,” Excellent Midwifery Journal, vol. 3, no. 2, pp. 1–19, Oct. 2020.
14. M. E. Oroh, S. Rompas, and L. Pondaag, “Faktor - Faktor yang Berhubungan dengan Tingkat Kepuasan Pasien Rawat Inap terhadap Pelayanan Keperawatan di Ruang Interna RSUD Noongan,” Jurnal Keperawatan, vol. 2, no. 2, pp. 1–7, 2014.
15. A. Muzer, “Pengaruh Kualitas Pelayanan, Usia, Tingkat Pendidikan, Jenis Kelamin, dan Status Perkawinan terhadap Kepuasan Pasien Rawat Inap di Rumah Sakit dr. Ario Wirawan Salatiga,” Tesis, Universitas Mu-hammadiyah Surakarta, Surakarta, 2020.
16. A. Rizal and A. Jalpi, “Analisis Faktor Inter-nal Penentu Kepuasan Pasien Puskesmas Kota Banjarmasin,” Al Ulum Sains dan Teknologi, vol. 4, no. 1, pp. 1–6, Nov. 2018.
17. [E. B. de Araujo, “Faktor - Faktor yang Mempengaruhi Kepuasan Pasien di Pela-yanan Pendaftaran Rawat Jalan Rumah Sakit Regional Eduardo Ximenes Baucau Timor Leste Tahun 2022,” Jurnal Rekam Media dan Manajemen Informasi Kesehatan, vol. 2, no. 2, pp. 29–39, Dec. 2022.
18. Y. Yuniar and R. S. Handayani, “Kepuasan Pasien Peserta Program Jaminan Kesehatan Nasional Terhadap Pelayanan Kefarmasian di Apotek,” Jurnal Kefarma-sian Indonesia, vol. 6, no. 1, pp. 39–48, Feb. 2016.
19. E. Ayranci and N. Atalay, “Demographic Determinants of Patient Satisfaction: A Study in a Turkish Context,” International Journal of Academic Research in Business and Social Sciences, vol. 9, no. 6, Jun. 2019, doi: 10.6007/ijarbss/v9-i6/6041.
20. Suryati, B. Widjanarko, and V. T. Istiarti, “Faktor-Faktor yang Berhubungan dengan Kepuasan Pasien BPJS terhadap Pelayanan Rawat Jalan di Rumah Sakit Panti Wilasa Citarum Semarang,” Jurnal Kesehatan Masyarakat, vol. 5, no. 5, pp. 1102–1112, Oct. 2017, [Online]. Available: http://ejournal3.undip.ac.id/index.php/jkm